Terms of Service

1. Introduction

Welcome to Kitty Klumpers! Our website, KittyKlumpers.com.au (referred to as “our website”), is operated by About Enterprises Pty Ltd, trading as Kitty Klumpers (ABN 49 133 889 826).

Kitty Klumpers provides this website, along with all the information, tools, and services it offers, to you, the user, under the condition of your acceptance of all the terms, conditions, policies, and notices outlined herein.

2. Agreement to Terms

By accessing or using any part of the site, you engage in our “Service” and you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

3. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

4. Hosting

Our store is hosted SiteGround Hosting Ltd. The e-commerce platform utilised in Woocommerce which allows us to sell our products and services to you.

5. Ownership and Risk

Risk in the Goods passes to you upon delivery unless otherwise agreed in writing. Title in the Goods remains with Kitty Klumpers until full payment is received. You will hold the Goods (including where they have been converted or changed by any process) as bailee and agent for Kitty Klumpers unless and until payment in full is received.

6. Eco Wheelie Bins

All ‘existing customer’ orders must involve a previously purchased Kitty Klumpers supplied Eco Wheelie Bin to be eligible for the discounted pricing listed on our website, unless agreed otherwise in writing. Safety standards must also be met; otherwise, you may need to purchase a new Eco Wheelie Bin.

7. Coupon/Discount Codes

Only one coupon code or voucher may be applied per order. Any coupons, vouchers, or credits cannot be applied to previous purchases and are not redeemable for cash.

Certain coupons, voucher codes, or promotional discounts may be offered exclusively to new customers only. A “new customer” means an individual or entity that has never previously placed an order, created an account, or completed a purchase with us (including under any related websites, apps, or affiliated channels). These new-customer-only offers are strictly limited to first-time purchasers and may not be used by existing customers, returning customers, or anyone who has previously transacted with us under the same or a different name, email address, payment method, shipping address, phone number, device, IP address, or any other identifying information.

Creating multiple accounts, using different email addresses or payment methods, providing false or misleading information, sharing or transferring a new-customer-only code, or otherwise attempting to circumvent the new-customer restriction in order to obtain an unauthorized discount constitutes abuse of the promotion and a material breach of these Terms of Service.

If we determine, in our sole discretion, that a coupon, voucher, or new-customer-only offer has been used in violation of these terms—including but not limited to use by an existing or returning customer, repeated claims of new-customer discounts through multiple accounts, or any other fraudulent, manipulative, or abusive conduct—we reserve the right, without prior notice, to:

• Cancel the affected order(s) in whole or in part;
• Refuse to honor the coupon or discount and charge the full regular price;
• Cancel any subsequent orders linked to the same customer, account, payment method, shipping address, or other identifying information;
• Permanently disable or terminate the associated account(s);
• Refuse future service or purchases; and/or

We may also place a temporary hold on an order pending verification of eligibility. If verification cannot be completed to our satisfaction, the order may be cancelled and any payment refunded. By placing an order that includes a new-customer-only coupon or discount, you represent and warrant that you meet the eligibility criteria and agree that our determination of eligibility and any decision to cancel an order for abuse shall be final and binding.

9. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content may be transferred unencrypted and involve transmissions over various networks. You acknowledge and agree not to replicate, duplicate, copy, sell, resell, or exploit any part of the Service, its usage, or access to it, or any communication on the website facilitating the service, without our explicit written consent. The headings in this agreement are provided solely for convenience and will not restrict or otherwise alter these Terms.

10. Provided Tools Disclaimer

We may grant you access to third-party tools, over which we have no monitoring, control, or input.
You acknowledge and agree that we provide access to these tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without endorsement. We shall bear no liability whatsoever arising from or relating to your use of optional third-party tools.
Your use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s). Furthermore, we may introduce new services and/or features through the website in the future, including the release of new tools and resources. Such additions will also be subject to these Terms of Service.

11. Accuracy, Completeness, and Timeliness of Information

We strive for accuracy but do not guarantee the information provided on our site to be current or error-free. You are responsible for monitoring changes to our site.

The content presented on this site serves as general information and should not be solely relied upon or used as the sole foundation for making decisions without consulting primary, more accurate, comprehensive, or timely sources of information. Any reliance on the material provided on this site is undertaken at your own risk.

Certain historical information may be included on this site for reference purposes. However, it’s important to note that historical information is inherently not current and is provided solely for your reference. While we reserve the right to modify the contents of this site at any time, we are not obligated to update any information presented here. You acknowledge that it is your responsibility to keep track of any changes made to our site.

12. Modifications to Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.

13. Product or Service Availability

Certain products or services may be available exclusively online through the website. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of a Service.

14. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us.

15. Indemnification

You agree to indemnify, defend, and hold harmless Kitty Klumpers and its affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service.

16. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Australia.

17. Third Party Links

Our Service may include content, products, and services from third parties.
Links to third-party websites on this site may direct you to platforms that are unaffiliated with us. We do not undertake the examination or evaluation of third-party content or accuracy, and we do not provide any warranties or assume any liability or responsibility for any third-party materials, websites, or other products and services.

We are not accountable for any harm or damages resulting from the purchase or use of goods, services, resources, content, or any other transactions made through third-party websites. Prior to engaging in any transaction, we advise you to carefully review the policies and practices of the third party to ensure understanding. For any concerns or inquiries regarding third-party products, please contact the third party directly.

18. User Comments, Feedback, Reviews, and Submissions Disclaimer

By submitting specific content (such as contest entries) at our request, or by voluntarily sending creative ideas, suggestions, proposals, plans, or other materials, whether through online channels, email, postal mail, or otherwise (collectively referred to as “comments”), you agree that we may, without restriction, edit, copy, publish, distribute, translate, and otherwise utilise in any medium any comments forwarded to us. We are not obligated to (1) maintain any comments in confidence; (2) provide compensation for any comments; or (3) respond to any comments.

While we reserve the right to monitor, edit, or remove content that we, in our sole discretion, deem unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service, we are not obliged to do so.
You agree that your comments will not infringe upon any third party’s rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Furthermore, you agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate someone else, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy of any comments you make. We assume no liability for any comments posted by you or any third party.

19. Personal Information

Any personal information you provide through the store is subject to our Privacy Policy.

20. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. Nor do we warrant that the results obtained from the use of the service will be accurate or reliable. You acknowledge and agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Kitty Klumpers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

21. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, the validity and enforceability of the remaining provisions shall not be affected. The unenforceable provision shall be deemed severed from these Terms of Service, and the remaining provisions shall continue to be enforceable to the fullest extent permitted by applicable law.

22. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall remain valid even after the termination of this agreement. These Terms of Service shall remain in effect unless terminated by either party. You have the right to terminate these Terms of Service at any time by notifying us of your decision to discontinue using our Services or by ceasing to access our site. We reserve the right, at our sole discretion, to terminate this agreement without notice if we determine that you have failed to comply with any term or provision of these Terms of Service. In such cases, you will be responsible for all outstanding amounts up to the termination date. Additionally, we may deny you access to our Services, or any part thereof, as a consequence of such termination.

23. Entire Agreement

Our failure to enforce any right or provision outlined in these Terms of Service does not waive our right to enforce such provisions in the future. These Terms of Service, along with any policies or operational guidelines posted on this site or related to the Service, constitute the complete agreement between you and us. They govern your use of the Service and override any previous or concurrent agreements, communications, or proposals, whether verbal or written, between you and us (including earlier versions of the Terms of Service). Any uncertainties in the interpretation of these Terms of Service shall not be interpreted against the party responsible for drafting them.

24. Contact Information

Questions about the Terms of Service should be sent to info@kittyklumpers.com.au.

Refund Policy

At Kitty Klumpers, we strive to ensure your satisfaction with every purchase. If, however, you are not entirely satisfied with your cat litter delivery, we are here to help.

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at info@kittyklumpers.com.au. We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement, exchange, or refund for the affected product at our own discretion. Where Goods have a defect, Kitty Klumpers may (at its sole discretion): (i) refund the Price paid for the Goods (including a partial refund); (ii) replace the Goods; (iii) have the Goods repaired; or (iv) pay the cost of having the Goods replaced or repaired.
2. Change of Mind: We understand that circumstances may change. If you wish to return an unused and unopened product due to a change of mind, please reach out to us within 14 days of receiving your delivery. Returns of this nature may be subject to a restocking fee and our at our own discretion. Return shipping costs will be the responsibility of the customer.
3. Refund Process: To initiate a refund or return, please contact our customer service team at info@kittyklumpers.com.au. We will guide you through the process and provide instructions for returning the product. Refunds will be processed once the returned items are received and inspected.
4. Exceptions: Certain items, such as opened or used products, may not be eligible for return or refund due to health and safety reasons. Returned items must be in like-new condition and free from moisture or water damage. Please send returns to our designated return address, which will be provided upon request. The cost of return shipping will be your responsibility. For added security, we suggest using registered post or a courier service, as we cannot be held liable for lost items. Please contact us for clarification if you have any questions regarding the eligibility of a return.
5. Refund Timeframe: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
6. Contact Us: If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at info@kittyklumpers.com.au. Our customer service team is here to assist you and ensure your experience with Kitty Klumpers is positive and hassle-free.

Nothing in any returns policy or additional warranty provided by Kitty Klumpers limits your rights and/or our rights and obligations under the non-excludable provisions of the Australian Consumer Law (contained in Schedule 2 of the Consumer and Competition Act 2010), except as permitted by law and set out expressly on this website or in any other document provided by us.

Kitty Klumpers reserves the right to update or modify this refund policy at any time without prior notice.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping

1. Delivery Areas and Options:

• About Enterprises Pty Ltd T/A Kitty Klumpers, provides delivery services within designated areas around Brisbane and Gold Coast.
• Orders exceeding $75 are eligible for complimentary delivery within these designated areas.
• For orders falling below $75, fixed-price courier delivery options are available.
• Certain products may offer third-party delivery options to accommodate purchases beyond Brisbane and Gold Coast.

2. Delivery Schedule (Eco Wheelie Bin orders):

• Deliveries within the specified areas are organised geographically and occur on a weekly basis.
• Customers are advised to consult our Delivery Information page to ascertain the allocated delivery day for their respective area.
• To ensure timely dispatch, orders must be placed before 12pm the day prior to the scheduled delivery day.
• Non Eco Wheelie Bin orders will generally be delivered by courier, but at times we may include them in our weekly delivery run on a case-by-case basis.

3. Delivery Disclaimers:

• While Kitty Klumpers endeavors to adhere to its delivery schedule, unforeseen circumstances or heightened demand may necessitate the postponement of deliveries. As such, no explicit guarantees regarding delivery dates or times are provided.
• Customers bear the responsibility of furnishing accurate delivery instructions and ensuring the availability of a recipient at the designated delivery address. While efforts are made to leave products in a secure location in the event of the customer’s absence, any such action is undertaken at the customer’s own risk.
• Kitty Klumpers reserves the right to decline or cancel any order or delivery at its sole discretion. This includes but is not limited to orders that violate our Terms of Service, orders suspected of fraudulent activity, or orders affected by unforeseen circumstances that may hinder fulfillment.

4. Delivery Timeframes:

• Delivery times provided serve as estimates solely. Instances of delays in delivery do not absolve customers from their obligation to accept or remit payment for the goods.
• Events beyond Kitty Klumpers’ control, including but not limited to adverse weather conditions or disruptions in transportation services, may engender delivery delays. In such circumstances, Kitty Klumpers holds no liability.

5. Liability and Losses:

• Customers acknowledge and accept that Kitty Klumpers bears no responsibility for costs or losses incurred consequent to delivery delays or failures.

6. PO Boxes:

• Delivery to PO boxes is not facilitated by Kitty Klumpers. Customers must provide a physical address for the receipt of deliveries.

7. Third-Party Delivery:

• For products extending third-party delivery options, customers are bound by the terms and conditions stipulated by the third-party delivery service provider. Kitty Klumpers assumes no liability for any issues arising from third-party deliveries.

Refer A Friend

1. Eligibility: Participation in the Refer A Friend Program (“the Program”) is open to all customers of About Enterprises Pty Ltd T/A Kitty Klumpers (“the Company”) who are of legal age in their jurisdiction of residence. Employees, affiliates, subsidiaries, and representatives of the Company are ineligible to participate.
2. One Account Per Person and Per Household: Only one account is permitted per individual and per household (defined as persons sharing the same physical address, IP address, device, or payment method). Creating additional accounts to participate in the Program, to refer members of the same household, or to circumvent any Program rules is strictly prohibited and will be considered fraudulent activity.
3. Referral Link/Code: To participate in the Program, customers must have a valid account with the Company. Upon making a purchase, customers will be provided with a unique referral link or code (“Referral Link/Code”) accessible through their account on the ‘My Account’ page.
4. Referral Process: Customers may refer friends to the Company’s website by sharing their Referral Link/Code. Referred friends must be new customers to the Company and must make a purchase of $75 or more to qualify for the referral discount.
5. Referral Discount: Referred friends who make a qualifying purchase using the Referral Link/Code will receive a 10% discount on their order. This discount is subject to the terms of service outlined by the Company.
6. Referrer Reward: Customers who refer friends that make qualifying purchases will receive a $25 discount on their next order. The discount will be issued in the form of a coupon code, which can be redeemed on the Company’s website. The Referrer Reward is subject to verification by the Company and may be revoked if the referral is found to be in violation of these Terms of Service.
7. Multiple Referrals: Customers may refer multiple friends to the Program, and there is no limit to the number of Referral Rewards a customer can earn. However, each referred friend must be a new customer to the Company and must make a qualifying purchase for the referral to be valid.
8. Expiration: Referral discounts and Referrer Rewards do not have a specified expiration date. However, the Company reserves the right to void any unused coupons at its discretion. In the event of coupon voidance, the Company will provide customers with a notice period of seven (7) days prior to the coupon becoming void.
9. Changes to the Program: The Company reserves the right to modify, suspend, or terminate the Program at any time without prior notice. Changes to the Program may include, but are not limited to, adjustments to referral discounts, Referrer Rewards, and eligibility criteria.
10. Qualified Referrals: A referral will only be considered valid if the referred friend:
    – Is a genuinely new customer who has never had an account with the Company under any email address or name;
    – Does not reside at the same physical address as the referrer;
    – Does not share the same household, family, or living arrangement as the referrer;
    – Uses a different payment method and shipping address from the referrer.
    – Only one referral reward will be issued per household, regardless of the number of accounts or individuals in that household.
11. Fraudulent Activity & Abuse: The Company reserves the right to investigate, withhold, or revoke any referral discount or Referrer Reward (and to suspend or terminate all associated accounts) if we suspect or detect fraudulent or abusive behavior. Examples include, but are not limited to:
    – Creating multiple accounts from the same household, IP address, device, or payment method;
    – Referring yourself, a spouse/partner, family member, roommate, or anyone living at the same address;
    – Using VPNs, virtual addresses, fake names, or disposable emails to appear as a new customer;
    – Any coordinated attempt to exploit the Program. In such cases, all rewards earned through the abusive accounts will be permanently forfeited, and the accounts may be banned without notice.
12. Limitation of Liability: The Company shall not be liable for any damages, losses, or expenses incurred as a result of participation in the Program, including, but not limited to, any technical malfunctions, errors, or delays in processing referral discounts or Referrer Rewards.
13. Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of Queensland. Any disputes arising out of or related to the Program shall be subject to the exclusive jurisdiction of the courts in Queensland.

By participating in the Program, customers agree to be bound by these Terms of Service. The Company reserves the right to update or amend these Terms of Service at any time without prior notice.

For any questions or concerns regarding the Program or these Terms of Service, please use the contact from on our ‘Contact’ page.

Money Back Guarantee

We are confident in the quality and effectiveness of our Kitty Klumpers products. Therefore, we offer a 30-day money-back guarantee to ensure your complete satisfaction. If for any reason you or your furry friend are not satisfied with your purchase, simply follow the terms and conditions outlined below to receive a full refund:

1. Eligibility: This guarantee is applicable to all purchases of Kitty Klumpers products made directly through our official website.
2. Initiating a Refund: To request a refund, you must contact our customer service team within 30 days from the date of purchase. You can reach us via email at meow@kittyklumpers.com.au or by calling our office on (07) 3040 1905.
3. Return Process: After contacting our customer service team, you will be provided with instructions on how to return the product or arrange collection. The product must be returned in its original packaging (if applicable) and in a resalable condition. You may be responsible for any return shipping costs. In most cases, if your order was delivered by our team, we will provide complimentary pickup, subject to our discretion.
4. Refund Processing: Once we receive the returned product and verify its eligibility, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
5. Exclusions: This money-back guarantee does not apply to products that have been damaged due to misuse, neglect, or improper handling. It also does not cover shipping costs associated with the original purchase. Kitty Klumpers retains the discretion to determine which orders are eligible for refunds.
6. Eco Wheelie Bins: In cases of scent related concerns, the 30-day money-back guarantee does not apply to Eco Wheelie Bins due to their bulk nature. We strongly recommend trialing our smaller, packaged litter options first to ensure the natural scent is compatible with your expectations, before investing in an Eco Wheelie Bin.
7. Limitations: Each customer is entitled to a refund for one item per product line. If a customer has purchased multiple items of the same product, only one item will be eligible for a refund unless returned. Any additional items must be returned in original condition for a refund to be processed. Subsequent purchases of the same product will not be eligible for refunds under this guarantee.
8. Contact Us: If you have any questions or concerns regarding our 30-day money-back guarantee, please don’t hesitate to contact our customer service team for assistance.

By purchasing Kitty Klumpers products, you agree to abide by the terms and conditions of our 30-day money-back guarantee. We are committed to providing you with high-quality products and excellent customer service, and we stand behind our promise of customer satisfaction.

Auto-Delivery Subscriptions

Subscription Enrollment and Eligibility
By enrolling in the Auto-Delivery Subscription, you agree to these terms, which supplement the general Terms of Service. Subscriptions are available only for specific products listed on the website.

Subscription Payments and Billing
Payments are automatically deducted at the selected frequency using the payment method provided at checkout.

You authorise Kitty Klumpers to charge your payment method for each delivery until the subscription is paused or canceled.

If a payment fails, we will notify you via email, and delivery may be delayed until payment is successfully processed. Repeated payment failures may result in suspension or cancellation of your subscription.

Frequency and Modifications
The default delivery and payment frequency is selected during checkout. You may specify a different frequency (in weeks or months, e.g., every 6 weeks) during your subscription by emailing us.

You may modify your subscription (e.g., change frequency, litter type, or quantity) at any time by contacting us via email. Modifications must be submitted at least 48 hours before the next scheduled payment to apply to the upcoming delivery.

Mixing and matching litter types is permitted within a single subscription. Specify your preferred distribution during checkout.

Pausing, Canceling or Bringing Forward Your Subscription
You may pause or cancel your subscription at any time through the My Account portal or by emailing us.

To avoid charges for the next scheduled delivery, pause or cancellation requests must be received at least 48 hours before the next payment date.

Paused subscriptions can be resumed at any time, and you will be notified of the next scheduled delivery date upon resumption.

No refunds will be issued for payments already processed, but you may cancel future deliveries without penalty.

You can bring forward your next delivery at any time by logging into your My Account page and clicking “Renew now” in the subscriptions section. When selecting “Renew now” it will also bring forward your payment date and all future payment dates.

Shipping and Delivery
Deliveries are processed upon successful payment.

Delivery times are estimates and may be affected by courier delays, public holidays, or other unforeseen circumstances. Kitty Klumpers is not liable for delays caused by third-party couriers.

You are responsible for providing accurate delivery information. Additional fees may apply for redelivery attempts due to incorrect or incomplete addresses.

Litter Type Selection
You must specify your preferred litter type(s) during checkout or by email at a later date.

Subscription Termination by Kitty Klumpers
We reserve the right to suspend or terminate your subscription if you violate these terms, fail to make payments, or engage in fraudulent activity.

In the event of termination, you will be notified via email, and no further charges will be processed.

Contact and Support
For subscription-related inquiries, including changes to frequency, quantity, or litter type, email us at the contact address provided on our website.

We aim to respond to all inquiries within 48 hours (Monday–Friday).

Changes to Subscription Terms
Kitty Klumpers reserves the right to modify subscription terms at any time. Changes will be communicated via email or through the My Account portal and will take effect for your next billing cycle. Continued use of the subscription after changes constitutes acceptance of the updated terms.

Pricing and Changes
We reserve the right to change the prices of products, shipping fees, handling fees, taxes, or any other costs associated with your Auto-Delivery subscription at any time. This includes adjustments due to market conditions, supplier costs, operational changes, or other business factors.

You will be notified of any material changes to pricing or fees at least 24 hours before your next scheduled charge or delivery. Notifications will be sent to the email address associated with your account and/or displayed in your account dashboard.

Your Rights Upon Notification
If you do not agree with any price or fee changes, you may cancel your Auto-Delivery subscription at any time before the next billing date. Cancellation will prevent the new pricing from being applied and will stop future automatic deliveries and charges.

How to Cancel
You can cancel your subscription easily by:
– Logging into your account and managing your subscription settings, or
– Contacting our customer support team.

Cancellations take effect for all deliveries and charges after the current billing period. Any deliveries already processed or in transit before cancellation will still be completed and charged at the then-applicable rate.

Need help?

Contact us at info@kittyklumpers.com.au for questions related to our Terms of Service.